Privacy Policy for Blossom VPN
Security and privacy are central to our approach. We believe in being transparent about how your information is used and managed. This Privacy Policy outlines our strategy for processing and handling data provided during your use of our products, services, apps, and websites linked to this policy (collectively referred to as our "services").
"Personal data" in this document refers to information related to an identified or identifiable individual and is safeguarded under relevant data protection laws.
Who Are We?
This policy applies to the data processing activities of the Blossom VPN app. The terms "we," "us," and "our" refer to the specific company providing the services to you and managing your data under this policy. For mobile apps, you can find the responsible company by checking the app's listing on its download page or reviewing its terms of service.
What Information Do We Collect About You?
This section details the types of information we collect from and about you. We collect data under specific circumstances, not constantly. To understand when collection occurs, refer to Section 2 (How Do We Use Your Information?). Additional details on collection mechanisms, like cookies, are in Section 4 (Tracking Technologies & Cookies).
Information You Provide to Us
Account details: Certain services require or allow the creation of an account. During registration, we may collect your name, username, email address, and password.
Billing and payment information: If you purchase a service, we will need your billing name, contact details (addresses, emails), and payment method information.
Identity verification details: Certain services may require identity verification for account access, such as email addresses.
Communications and submissions: When you interact with us (e.g., through email for support or service inquiries) or engage with our services (e.g., forms, surveys, feedback, promotions), you may provide additional information.
Information Collected During Service Use
Usage data: We collect information about how you interact with our services, including bandwidth usage and session durations.
Device data: Information from the device you use to access our services, like device identifiers, browser and device types, settings, operating systems, network information, and app versions.
Diagnostic data: We collect information about your server requests, such as the type of request, the device and app used, timestamps, and referral URLs. We do not log VPN activity associated with your identity or keep records of your VPN browsing.
Location data: We may determine your location via your device's GPS or by estimating your coordinates based on your IP address.
Information Provided by Third Parties
Referrals: If you are invited to our service, the person who invited you might provide your contact information.
Third-Party Accounts: When you register via third-party accounts (e.g., Google or Microsoft), those parties may share information with us, which can be controlled through their privacy settings.
Threat Information: Security industry partners may provide us with information to improve our services, occasionally containing personal data.
We use the collected information for the following purposes:
Service provision: We use your data to deliver our services, including bandwidth and session usage for service delivery, security threat assessments, connection optimizations, and troubleshooting.
Billing purposes: We use your data for billing and payment processing.
User communication: We may contact you regarding the services, respond to inquiries, and provide updates under contract terms, consent, or legitimate interest.
Service improvement: By analyzing how users interact with our services, we aim to improve our offerings.
New service development: We use feedback to plan and develop new services.
Marketing: We use your information to market our services through personalized advertising, though we do not use VPN activity for this purpose.
Security and legal compliance: We use data for security, fraud prevention, compliance with legal obligations, and enforcement of rights.
Service availability, speed, locations, and quality may change. Eclipse VPN strives to maintain availability except during brief maintenance periods. However, service may be unavailable due to emergencies, third-party service failures, network issues, or other factors beyond our control, which can cause interruptions or limitations. We are not liable for data loss, undelivered messages, or delays due to performance issues with the service or communications networks.
Network speed is approximate and doesn't guarantee specific service or data transmission speeds. Actual network performance varies depending on configuration, compression, and network congestion. We do not ensure the precision of data received; delays or omissions may occur.
User Responsibilities
Engaging in hacking, cracking, spreading viruses, engaging in fraudulent activities, or any activities considered illegal or harmful may lead to suspension or termination of the service. Users are responsible for securely configuring their services and are accountable for any damage caused by their negligence or failure to secure their services, whether intentional or accidental.
Although we do not enforce bandwidth or data usage limits on individual users, the service is subject to a fair usage policy. Usage resembling bot behavior, creating an excessive load on the network, or consuming an unreasonable amount of bandwidth may be deemed abusive or unfair. We reserve the right to suspend or terminate the accounts of users who engage in unfair usage practices